“Dealing with the Customer from Hell” introduces realistic, practical and compelling strategies for working with those ‘very special people’ who drive everyone mad. It shows anyone how to listen to their customer, echo the issue, sympathize, and respond with a win-win solution. SHAUN BELDING (author)
Boss Life: Surviving my own small business₦2,500.00
When columnist Paul Downs was approached by The New York Times to write for their “You’re the Boss” blog, he had been running his custom furniture business for twenty-four years strong. or mostly strong. Now, in his first book, Downs paints an honest portrait of a real business, with a real boss, a real set of employees, and the real challenges they face.