1,700.00

Human Sigma: Managing The Employee-Customer Encounter

Throughout the book, Fleming and Asplund compare organizations to the human body. A healthy body requires all parts to work in coordination with each other – the brain tells the heart to pump blood, the lungs to pump air, the stomach to process food, etc. JOHN H. FLEMING PH.D & JIM ASPLUND (authors)

1 in stock

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Throughout the book, Fleming and Asplund compare organizations to the human body. A healthy body requires all parts to work in coordination with each other – the brain tells the heart to pump blood, the lungs to pump air, the stomach to process food, etc. JOHN H. FLEMING PH.D & JIM ASPLUND (authors)

Weight 0.67 oz
Dimensions 23.5 × 16 × 2.8 in